Aesthetics & Fitness

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Treatment

• Minimum age for any treatment is 18 years of age.

• It’s advisable to seek independent medical advice before embarking on invasive cosmetic procedures.

• Treatment is NOT recommended if you are pregnant or breastfeeding.

• All clients are required to attend a consultation prior to treatment; however, treatment is at the discretion of the Practitioner.

• Follow-up appointment must be attended within 4 weeks of initial treatment.

• Due to the nature of our treatments on some occasions your appointment time may overrun. 

• All top-up injections are administered subject to clinical requirements; this is at the discretion of the practitioner.

Guarantees

• No warranty or guarantee is made by the Practitioner as to results. It is possible that results might not come up to expectations or goals. Clients must be aware that results may vary from client to client.

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Appointments

• We work by appointment only.

• A booking fee is required to secure your appointed , this will be deducted from the final treatment cost.

• We are obliged to consider the needs and value of time for all clients using this service.

• Short notice appointment cancellation, failed attendance or late arrival (of more than 5 minutes) disrupts service access for other clients.

• Where a client; fails to attend, arrives late (more than ten minutes) or cancels an appointment offering less than 48 hours’ notice, a pre-payment fee of £50 will be requested to reserve a new appointment.

• Clients arriving more than 10 minutes late for an appointment may be requested to make a new appointment.

• To change or cancel an appointment please call 07947109617 

• Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed.

• Late arrival may result in reduced treatment time or forfeiting of the appointment.

• We will endeavor to ensure that your appointment runs on time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

 

Follow up

• All treatments that require a review/follow-up appointment must be booked in 2-3 weeks from the date of the first appointment. If this requirement is not met, an additional fee would be payable

 

Pricing and Deposits, Refund Policy

• Prices are subject to change without notice.

• No discount is available unless indicated.

• A deposit is required when making a booking to secure your slot and secure your treatment.

•  Deposits can be used towards payment for treatment or left on your account for future treatments.

• Cancellations outside the 48 windows will not be refunded.

• For an appointment: a deposit of £25 will be charged to your credit or debit card at the time of booking, in order to secure the appointment.

• For any individual treatments up to the value of £250 a deposit of £50 will be charged

• For any individual treatments over the value of £350, a deposit of £70 will be charged at the time of booking.

• Should the deposit remain unclaimed by the client following twelve months of inactivity we reserve the right to withhold the deposit.

• Please note that we do not offer refunds on any treatment or product purchased. 

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Cancellation Policy

• Please be aware we have a 48-hour Cancellation. You’re required to cancel your appointment and treatment within 48 hrs. If a cancellation is made less than 48 hours or in the case of a ‘No Show’ your deposit is non-refundable.

 

Health and Safety Policy

• For health & safety reasons no other person than the practitioner and the client are allowed in the treatment room.

• Children are welcome into our clinic however we regret that our staff members are unable to supervise children during treatments for both health & safety and insurance purposes.

• Please could we politely ask that you do not bring your children along to your appointment.

• Children will not be allowed into treatment rooms for health and safety reasons. We apologize for any inconvenience this may cause.

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Email

• By giving us the email address you agree to be added to our mailing list .

• Your e-mails will be used for special prices or we are launching a new product. You will not be spammed. We do not share your details with any other individuals / companies.

 

Clinical photography

• Clinical photography is important to pre-treatment photography for both patient satisfaction and medico-legal reasons. All treatments will require pre and post photographs to be taken by the clinician. Your photos will be data protected and information governed, therefore will not be used without further consent.

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Special requests

 

• We will do our best at all times to accommodate your requests. However, at certain times, it may not be possible, therefore we will appreciate your consideration and flexibility.

• Gift vouchers cannot be exchanged for cash, and are non-refundable.

• Voucher must be redeemed within six months of purchase date.

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All bookings are subjected to the following terms which the client understands and accept prior to booking with Aesthetics & Fitness (A&F).

Bookings

• The minimum age for fitness training is 18 years of age.

• All sessions are booked in blocks with an expiry date .

• Sessions must be utilized within the specified training.

• Booked block sessions are not transferrable and non refundable.

• Clients booked onto the Duo Programme will have to train together and the price only apply for 2 persons. 

• Upon the issue of written confirmation of the booking between A&F and the client, a contract of services is made between both parties.

• Clients booking by telephone, e-mail or facsimile will have been deemed to read the booking terms & conditions on the website and agreed to the terms and conditions prior to making payment for any course.

• Aesthetics & Fitness reserves the right to decline any booking at their discretion. All bookings are provisional until there are cleared funds in A&F bank account.

 

Medical​

• You are required to complete a Physical Activity Readiness Questionnaire (a “PARQ”) before undertaking your first personal training session.

• Your Trainer may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge for providing this letter.

• You understand and agree that it is your responsibility to inform the Trainer of any conditions or changes to your health, now and ongoing, which might affect your ability to exercise safely and with minimal risk of injury.

• If your Trainer requires further medical information from a practitioner, you must provide such details.

• You understand that there are inherent risks in participating in a programme of strenuous exercise. If you sustain or claim to sustain any injury while participating in training, you acknowledge that the Trainer is not responsible.

• Your Trainer cannot be held liable in any way for undeclared or unknown medical conditions.

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Clients Responsibility

• To wear comfortable training clothing and trainers.

• Must have training gloves , towel and water for hydration.

• It is the responsibility of the Client to arrange travel to the site/location for the proposed activity and or service unless otherwise stated.

• The Client is also responsible for their own personal medical requirements and personal footwear equipment and clothing.

• It is the Client’s responsibility to inform A&F in writing of any health issues that may make them unsuitable to participate in the activity and/or service agreed.  

• If Aesthetics & Fitness believes a client’s health or safety is at risk, or that a client has failed to disclose any relevant health information in accordance with these conditions, Aesthetics & Fitness may at its absolute discretion withdraw the Client from the activity and/or course without a refund and/or may terminate the Contract without refund.

• The client must refrain from any illegal act or any conduct which may offend or cause danger or damage to any person or property.

• Clients shall abide by any rules or instructions laid down by A&F in regards to safety or proper practice. If they decline, they will be removed from the training without any refund.

• If you request a trainer to provide training at your home this will incur a travel cost.

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Trainer’s Responsibility

• Its the trainers responsibility to conduct a comphrensive consultation outlining client's fitness goals .

• The trainer will use her skills and knowledge to design a safe programmer of exercise that will take into account your lifestyle, fitness goals, fitness levels and medical history.

• The trainer will provide the coaching, supervision, advice and support that you will need to achieve your goals. 

• The trainer will provide instruction, advice, supervision and support needed.

• The trainer will provided training sessions 45-60 minutes

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Payment

• All payments are made in advance.

• All payments to be made via Cash ,BACS payment or via bank transfer.

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The cancellation policy includes:​

• We require 24 hrs cancellations on all sessions, same day cancelations will be counted as a class.

• 24 hours’ notice of cancellation or postponement is required for all appointments.

• Notice of less than 24 hours will incur full payment of the full Session/Class fee.

• Once purchased, your Sessions/Classes are non-refundable and non-transferable.

• Emergency-In the event of an emergency such as sickness we will require proof by your Dr in the form of written evidence to approve any refunds. In the nature of good faith, we will endeavor to rearrange your session. However, a 30% handling fee will be applied if cancelled.

• If  A&F cancels a booking prior to the commencement of the course the Client will be given the option of an alternative date.

• A&F and the client shall be released from their respective obligations in the event of national emergency, war, prohibitive governmental regulation, or if any other cause beyond the reasonable control of the parties or either of them renders the performance of this agreement practically impossible.

 

Information

• Your training may be filmed or pictures taken for marketing purposes. Your participation in a Session/Class means you consent to photography, filming, and sound recording which may include you as a Client and its use in commercial distribution without payment or copyright.

• We will seek your permission to use any recordings made by A&F to publish on its website, as promotional material and advertisements.

• All literature and course material produced by A&F including, but not exclusive to websites, forms, images, and graphics are the sole property of A&F and may not be copied or duplicated for either personal or commercial use.

• A&F cannot accept liability or pay any compensation where our services or any aspect of your training is affected by ‘force majeure’. Force majeure refers to any event which we could not, foresee or avoid. Such events may include, war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, technical problems, with transportation, closures of airports, changes to flight times and ferries, quarantine, epidemics, weather, government action or any other events outside our control. In such instances we will re arrange the event at a later date.

 

Complaints

If there is a problem during the activity and or service period you must report it to in the first instance the instructor of your activity.

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Guarantees

• You understand that the results of any fitness programme cannot be guaranteed.

• Your progress depends on your effort and co-operation in and outside of the Sessions/Classes.

• You acknowledge that individual results may vary and that no particular result is guaranteed by your Trainer

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