Aesthetics & Fitness

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1. General Terms & Policies

Bookings, Deposits & Pricing

• Age Requirement: The minimum age for all aesthetic treatments and personal training services is 18 years.

• Booking Deposit: A deposit is required at the time of booking to secure your appointment slot. Deposits are deducted from the final cost of your treatment/session:

  • Aesthetics Appointments: £30 deposit.

  • Treatments up to £250: £50 deposit.

  • Treatments over £250: £70 deposit.

• Payment Terms: Prices are subject to change without prior notice. All payments must be made in advance via cash, BACS, or bank transfer.

• Unclaimed Deposits: Deposits remaining inactive on an account after 12 months will expire and be forfeited.

• Non-Refundable Policy: Except where required by UK Consumer Law or specifically provided in these terms, payments for completed treatments, packages, or services are non-refundable.

Guarantees & Results

• No Guarantee of Results: No warranty or guarantee is made regarding specific outcomes for aesthetic procedures or fitness programs. Results vary based on individual factors, lifestyle, and compliance.

Media & Data Privacy (GDPR Compliance)

• Clinical Photography: Pre- and post-treatment photos are taken for clinical and legal record-keeping. These photos remain strictly confidential and will never be published or shared without your explicit, separate written consent.

• Marketing Media: Photos or videos for promotional or marketing purposes will only be taken and published with your explicit prior consent. You may withdraw consent at any time.

• Email Communication: You will only receive promotional marketing emails if you explicitly opt in. You may unsubscribe at any time via the link in any email.

Liability & Safety

• Personal Liability: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.

• Client Obligations: Clients must follow all safety instructions provided by A&F staff and refrain from any conduct that threatens safety or damages property.

• Force Majeure: Neither party shall be liable for failure to perform obligations due to events beyond reasonable control (e.g., acts of God, epidemics, or government restrictions). In such events, appointments will be rescheduled.

2. Aesthetics Terms & Conditions

Consultation & Treatment

• All clients must attend a consultation prior to receiving treatment. Treatment suitability remains at the sole discretion of the practitioner.

• Treatments are not recommended for individuals who are pregnant or breastfeeding.

• It is advisable to seek independent medical advice prior to embarking on invasive cosmetic procedures.

Appointments & Cancellations

• Cancellation Notice: We require at least 48 hours' notice to cancel or reschedule an aesthetics appointment.

• Late Cancellations & No-Shows: Cancellations made with less than 48 hours' notice, or failed attendances, will result in the forfeiture of your deposit. A new £50 prepayment deposit will be required to rebook.

• Late Arrivals: Please arrive 10 minutes prior to your scheduled time to complete paperwork. If you arrive more than 10 minutes late, your treatment time may be reduced or your appointment forfeited to avoid delaying subsequent clients.

• Clinic Cancellations: If A&F must cancel or reschedule your appointment at short notice, we will notify you as soon as possible and offer an alternative time or deposit transfer.

Follow-Up Appointments

• Top-up injections and review appointments must be booked between 2 and 4 weeks following the initial treatment date.

• Follow-ups attended outside this window, or additional top-ups requested without clinical requirement, will incur an additional treatment fee.

Fitness Studio and Medical Aesthetics Suite Rules

• For health, safety, and insurance reasons, only the client and practitioner are permitted in the treatment room.

• Children cannot be supervised by staff members and are strictly prohibited from entering treatment rooms.

3. Fitness Terms & Conditions

Health & Medical Clearance

• Clients must complete a Physical Activity Readiness Questionnaire (PAR-Q) before their first session and must inform their trainer in writing of any changes to their health status.

• A GP medical clearance letter may be required prior to starting. Any fee charged by a GP for this letter is the client's responsibility.

• A&F reserves the right to suspend or withdraw a client from training without a refund if undeclared health issues make participation unsafe.

Attendance & Cancellations

• Cancellation Notice: We require at least 24 hours' notice to cancel or reschedule a fitness session.

• Late Cancellations: Cancellations made with less than 24 hours notice, or no-shows, will be charged at the full session rate (or deducted from your block package).

• Emergency Medical Cancellations: In the event of a medical emergency or illness, rescheduling will be considered if written evidence from a GP is provided. A 30% handling fee applies to any approved session cancellations.

Session Packages & Expiry

• Block bookings and packages are non-transferable and non-refundable.

• Sessions must be used within the specified package timeframe communicated at purchase.

• Duo Program: Clients booked on a Duo package must train together; pricing applies strictly to two named participants.

• Home Training: Sessions requested at a client's home will incur an additional travel fee.

4. Hybrid (Aesthetics & Fitness) Packages

• Fixed Components: Hybrid package treatments and personal training sessions are non-transferable and cannot be exchanged or substituted for alternative services or monetary value.

• No Partial Refunds: Package rates are discounted on the condition that all components are completed. Unused elements are non-refundable.

• Mid-Package Cancellations: If a partially completed package is canceled by the client, completed treatments will revert to their full standard single-service rate, with the difference deducted from any remaining balance.

• Package Expiry: All 1-on-1 personal training sessions included in a hybrid package must be completed within 6 weeks of the initial booking date. Unused sessions past this window will be forfeited.

5. Complaints & Contact

If you experience any issues during your service, please report them directly to your practitioner or trainer in the first instance, or contact us at 07947109 617.